Before contacting us, you can read our FAQ first.
How it works?
Tell us about your ideal furniture and we will make it for you! Just fill This Order Form Click Here or just send us the photo, design or reference link about your furniture reference via email to firstname.lastname@example.org, whatsapp +6281270008806, or LINE@ click here. Tell us also about the size of the furniture, finishing, color, and other preferences. Anyway, you can find idea on Pinterest.com or Houzz.com We will send quotation via email according to your request.
How can I make sure that furniture will be exactly the one I want?
We will provide photos and videos of the furniture making process for you. You will constantly receive photo or video via email so you can also monitor your furniture-making process.
Beside teak & mahogany solid wood, what kind of material do you use?
Besides teak & mahogany, our makers also use pines, china berry, rattan, stainless steel. We also use plywood, foam, fabric, and letter both genuine and synthetic one. Well, we transparently give you offer based on material grade of your choice.
- Grade A
- Grade B
- Grade C
How long will it take to make my furniture?
If your custom furniture is new for us, the standard time to fill 40' container capacity (67.7 m3) is 2-3 months. However if your furniture is simple or it is a repeat order, we can make it in 1 month. Solid wood preparation consists of 3 steps which are drying, assembling, and finishing processes. For example: estimation time to make 500 dining table with new grade A teak wood, sized 300 x 100 x 100 cm or 118 x 39 x 39 inch is around 2 months.
Will you provide guarantee for me?
Refund or Keep. You can get a full refund if your item is significantly different from the description that has been confirmed, or if you prefer choose a partial refund and keep the product.
How about the payment system?
The down payment usually start from 30 - 50% before production and the balance is paid before delivery.
What if I don't get my order in time?
We will communicate with you about the real situation causing delay in production in advance, if you don't agree you'll get your money back directly.